At the beginning of 2022, there were frequent reports of good news. With an excellent and comprehensive after-sales service system, Shenyang Siwo Electric Appliance Co., Ltd. has undergone strict review and passed the "GB/T27922-2011" Product Aftersales Service Evaluation System ", and has been awarded the" five-star "after-sales service certification.
Advantages of after-sales service system certification for enterprise development
A successful enterprise requires the establishment and improvement of an after-sales service system, which proves that the enterprise has a good corporate culture and the correct development direction. However, the establishment of an after-sales service system is a very complex system engineering. If one can establish their own after-sales service system and successfully pass the star level after-sales service system certification, while being recognized by the market, this system will not only become the core competitiveness of the enterprise, but also the basic link for its diversified development.
The significance of certification of the evaluation system for after-sales service of goods
After sales service certification has brought results to enterprises. Through certification, enterprises can continuously improve their services, improve their service system, continuously strengthen their service management level and capabilities, and enhance the continuous profitability of the service profit chain. At the same time, it has proven the leading service position of the enterprise in the entire industry, gaining recognition from consumers and the market. The enterprise uses a five-star after-sales service certificate, which is persuasive and confirmatory, for consumers to choose with confidence. It also provides quality certification for large-scale project bidding, government procurement bidding, and other aspects.
In order to further improve the company's product after-sales service system and comprehensively improve service quality, the company invites the China Quality Certification Center to conduct a review of the "Product Aftersales Service Evaluation System". From January 12th to 14th, evaluation experts conducted a comprehensive on-site audit of after-sales service at Shenyang Siwo Electric Appliance Co., Ltd.: they evaluated the company's service organizational structure, resource allocation, regulatory requirements, service culture, and other aspects through document review, sampling inspection, inquiry and communication.
After professional and strict review by the evaluation experts, it is ultimately unanimously agreed that the company's capabilities in service, guarantee, production, and collaborative cooperation comply with the national standard GB/T 27922-2011 "Evaluation System for After Sales Service of Goods". On January 24th, the company issued the "Five Star Certification Certificate for After Sales Service of Goods" to Shenyang SVO Electric Appliances, which is also the first certificate issued by China Inspection Liaoning Company, The issuance of this certificate marks the entry of the "era of certification and publicity" for after-sales service of Shenyang SVO Electric Appliances, which will further enhance customers' consumer experience and trust.
Service is endless, and passing authoritative certification is the starting point but not the end point. In the future, the company will continuously improve and strengthen the construction of the after-sales service system in accordance with the requirements of the "Product Aftersales Service Evaluation System", provide customers with higher quality services and technology, and add impetus to the company's high-quality development.
